Whenever I have questions or need assistance with any issue, they are unbelievably quick to reply back with answers, and are willing to do whatever it takes to find solutions. Even over weekends and late night hours. I have had numerous occasions where I’ve had to work through some problems that had nothing directly to do with anything on their end, but they still took the time to work with me through every step of the process, including educating me with a lot of helpful information.
Just wanted to say that Fortune. did a great job assisting me today with a problem I was having getting PHP and email working. One of the reasons I switched hosting providers was for support (webnames has deteriorated over the past 6 months) - and while I seldom use support once I get things working, it is reassuring to know that help is quickly available. Keep up the great work.
With my various businesses, I have worked with many great local companies over the years, but I have to say I have honestly never worked with any other company that has come even close to the level of customer support that Webhosting.net provides. From the help of the sales staff answering my many questions when I was first looking into hosting services, to the top-notch technical support I have received ever since it is clear this is a company that takes great pride in making the customer its highest priority.
The Ecowebzim guys are awesome. I had an issue with some settings within my cPanel that were affecting clients and I was able to reach a tech within minutes. No matter the time I have contacted them; they are always there to provide assistance. These guys must have coffee running thru their veins!